Interviewing Tips for non USians – an important aspect of successful business communications


Thursday, June 5th, 2008





Image by via Flickr

What do foreign-born career seekers have problems with when looking for a job in the US?

 

They don’t know how to “sell” themselves; they talk around questions and don’t back up their answers with examples and interesting stories. Even when they are MBA students at Stanford looking for that special job.

 

Many foreign-born professionals are taught in their own culture, that “tooting their own horn” [which is an American saying] is not something they should do.

 

One must be humble to be appreciated; it is not accepted to brag!

 

This doesn’t work in the US. If you don’t learn to talk about your outstanding deeds, no one else will.

 

Americans are raised to know how to put forth their strengths; they “put their best foot forward.”

 

The French, for example, can’t answer a question directly [get to the point], but rather, they go around it. The French form of communication, like the Asian one, is implicit and indirect and it takes a paradigm shift to get to our explicit and direct way of speaking in the US.

 

Example:

 

The interviewer asks the question: “Tell me about a strength you have and how you have demonstrated it.”

 

A French answer might go something like this: “Well, when I was 15, I was in the equivalent of the Boy Scouts in France and I worked with many other young boys; we went on trips where we built tents from tree leaves and had to prove our skills at camping in the wilderness; then when I was 18, I was able to do the same thing with a group of university students, where I was the team leader…..now, as a graduate student, I am able to really focus on directing other students and have demonstrated this very clearly especially in study groups.”

I think somewhere in that statement was a qualification as a leader…

The practiced American answer would have been, “My strengths are in organization skills and in making quick decisions which I have demonstrated in my last 2 jobs in Company X by doing Y.”

Americans learn in school and in business to get to the point. You are asked a question here and you answer it. No digression, no long elaboration.

 

I don’t think that foreigners realize how annoying it can be to listen to someone groping for facts and answers and how detrimental such evasive speech patterns are to the interviewee.

 

What foreigners don’t learn either is to give anecdotes and examples to back up the points they are trying to make.

You have to go through all the possible questions of an interview and systematically write down and practice the examples and stories that apply.

Therefore, after many practice sessions [which you really need to put in] with friends or with a coach, and having learned to be concise, provide examples, AND to sell yourself, your interviews will go much better and you will be called in to speak to the recruiters in person. Which should ultimately lead to a job!

For more detailed information on the differences giving interviews in the US and overseas, please look at Communicating the American Way, http://tinyurl.com/2yuzo4 where we give more examples and explanations on how to conduct an interview successfully [or come to Stanford University in the fall for a CS class I am going to teach].

 

If you have an additional interest in learning how foreign-born leaders have adapted to US business practices and made it in Silicon Valley, please look at They Made It!, How Chinese, French, German, Indian, Iranian, Israeli and other foreign born entrepreneurs contributed to high tech innovation in the Silicon Valley, the US and Overseas. http://tinyurl.com/3xjuk7 or https://professional-business-communications.com/books/tmi

 

Share This Post



French Guru’s Advice – Jean-Louis Gassee’s “wise” words – en francais


Wednesday, May 21st, 2008

Many months ago I ended doing the rounds of the foreign-born executives I talked to over 14 months here in the Silicon Valley because the book [They Made It!] with their interviews finished.

 

Since I am having withdrawal symptoms and really miss getting new ideas talking to these incredible people, I have decided to take my iPod on the road, and do a series of short interviews with them as well as with younger executives who are on their way to making it as well.

 

jean louis gassee French Guru’s Advice Jean Louis Gassee’s “wise” words en francais

 

This morning [May 21], I asked Jean-Louis [see photo] 3 questions I was curious to hear his answers to:

 

  • Quel est le meilleur conseil que tu as recu?
  • Quels conseils donnerais-tu aux francais qui s’installeraient dans la Valley?
  • Est-ce que les pratiques de “leadership” sont differentes dans la Silicon Valley que dans le reste du pays?

 

His answers didn’t disappoint me. I always enjoy the comments he comes up with on the fly and his French word choices are wonderful to listen to. a more complete interview where he gives answers to his early beginnings as well as to the development of his career [Apple Europe, Apple + Skully] in Silicon Valley are in the book’s chapter devoted to VCs.

 

Those of you who speak French will enjoy listening to this exchange.

 

 

Share This Post



Inspiring Women: Women 2.0 Conference Stanford Women in Business


Saturday, May 10th, 2008

How inspiring it was this morning, May 10, 2008, to see a whole room [tent] full of eager, young women, all determined to move forward with their ideas which will turn into full fledged businesses – and the women are counting on this. The back of the room had a clothes line hung along the wall, full of napkins, on which business plans and ideas had been developed.

The good part of the event was also that the attendees reflected the population of the Valley – Indians, Chinese, Turkish, British, Americans, Romanians, French and so on.

 

Lately, I’ve gone to a few events in women’s organizations, and I was surprised at the unique culture of just white women in the room, but today there were definitely lots of different nationalities and cultural varieties in the group. And what united them was their dedication, their focus and high tech.

 

Besides the fireside chat that was eloquently led by well-known Chris Shipley [Demo] interviewing Rachel Payne from, we got a bulleted list of good advice from entrepreneurs who had been there, who had gone up the hill and arrived panting, but victorious.

 

Amy Love [Protege Performance Group]:

Build an inner circle

Share your dreams – take the risk, dream big

Have confidence and energy and stay the time (hang in there…, don’t give up).

Jwala Karnik [Jwala Group]

Be open to inspiration

Open your mouth – talk to people, have the vision, be excited

Just take the first step

Maggie Hirsch [VoiceMap]

You need:

Passion – be totally committed

Focus – direct all your energy to making your business successful

Fearlessness – do things you’ve never done, just try them.

 

Share This Post



They Made It! ……some first remarks


Wednesday, May 7th, 2008

they made it They Made It! ……some first remarks

Here are some initial comments on why I wrote the book, and more importantly, what’s in it. Please listen to the post and come back in a few days for new uploads and readings from the book.

 

Share This Post



They Made It! Interview by Mike Thomas, Wild Job Safari


Sunday, March 30th, 2008
I

You can listen to the interview here: WEEKEND EDITION PODCAST: Interview With Angelika Blendstrup edition-podcast-interview-with-

angelika-blenstrup.aspx>

Podcast Capture

 

Image from Wikipedia

Or if that one doesn’t work: http://machete.wildjobsafari.com/2008/03/09/weekend-edition-podcast-interview-with

-angelika-blenstrup.aspx

 

 

Share This Post



They Made It! Radio interview, CEO,Dominique Piotet, L’Atelier/BNP Paribas, SF, asked witty questions about French leaders – en francais


Friday, March 28th, 2008
Image by via Flickr

To hear the witty way Dominique asked about the famous French entrepreneurs from the book, please click on the link: http://www.atelier.fr/radio/9/23032008/atelier-numerique-n230-36252-.html

Share This Post



Gossip – An International or American phenomenon?


Tuesday, March 25th, 2008

Gossips in the Altstadt in Sindelfingen, Germany.Image from WikipediaGossip is probably the least effective form of communication. Do the French or Spaniards do more of it? Are Americans less likely to pass along “bad” rumors? Do Chinese gossip, are Japanese or Indians also involved in gossiping about their colleagues?

I don’t know who does it the most, but everyone seems to gossip at work. Joseph Conrad said, “Gossip is what no one claims to like—but everyone enjoys.”

 

A boss in a small company recently leaned over the desk of her young assistant and started filling him in on the details of various people working in the office. And what she said wasn’t very nice.

 

What do you say if your boss [or another colleague] tells you things that are either unsubstantiated or basically just mean? Do you smile and nod, do you put in your own opinion and add some details that you heard from someone else?

This was a question that one of my foreign-born clients asked me; she felt very awkward in social situations, which demanded that she react in some way or another to gossip – and probably in an approving way, at least when talking to her boss.

 

As a young (foreign or American born) professional it is not a good idea to help fan the rumor mill [to contribute to gossip already out there].

Even if it is true that Americans gossip, it is also true that in this culture (and I think more so in the Silicon Valley where many people know each other), speaking badly about others is frowned upon. America is basically a country where things are positive, solutions and optimism are preferred over rehashing old problems and looking for someone to blame or someone to malign.

 

I remember a German entrepreneur several years ago, who bad-mouthed so many people in this community that no one wanted to do business with him and avoided him when he appeared at events. He has since moved away.

 

Some points to consider:

Don’t spread gossip. It will come back to haunt you AND, you may be the next victim. I recently read about a company in the US, where if people gossip about someone, they have to go and tell that person to his/her face what they said. It turned out, for instance, that one women’s coming late and leaving early was because she had a different contract than the others. Not, that she worked less and didn’t do her share.

 

Another company’s president – somewhere in the US – created a policy that people who gossip in his company would be thrown out. And apparently, they dismissed several employees because they wouldn’t stop talking poorly about others behind their backs.

How refreshing to have a policy which protects employees from the negativity of others.

 

So what could the young assistant do when the boss starts in on the company gossip?

Smile, be pleasant, come back with comments such as: “Really, ok.” “hmm, I never noticed that, X was always very pleasant to me.”

It is unfortunately not easy to be obviously disapproving and say, “this really makes me uncomfortable when you gossip about others in front of me”.

But countering with harmless remarks, smiling, and just being quiet usually gives the other person a clue that you are not up to contributing to the news that is going around.

 

Please let me know what situations you have been in and how you got around them. If you have advice to offer, something that worked for you, we want to hear about it.

Please also write to me if you have the newspaper/magazine sources where the two stories appeared of the companies, which discourage gossip.

 

Share This Post



Network outside of your comfort zone


Friday, March 14th, 2008
Oracle Corporation world HQImage from Wikipedia

Networking is a way of life for most Americans, it seems they start in Kindergarten and just keep on improving their networking skills.

 

For example, a friend of mine, Samba Murthy, gave some sage advice, urging Indian professionals to network among other groups.

He said, “The biggest problem with Indians is they tend to focus just on Indians and it takes an enormous kind of effort to get over this cultural handicap. The tendency is to flock together. You have to get out of your comfort zone. Because life is not just spice and curry, you know. There are other things, so keep an open mind”

 

And he is right. Many of us go to events where we know people, where we have a good time renewing friendships [which is a good thing], but where we fail to make new, meaningful business connections. This is certainly the case for those among us, who are born overseas and enjoy meeting with fellow countrymen/women.

 

However, how many of you [if you are from another culture] have braved your way into a Chinese networking event, for example, in the Silicon Valley? Or gone to see what the Hispanics or French were doing? It is originally daunting, but it pays off greatly over the years if you invest time in getting to know different people from different cultures and business areas.

 

There are many international groups here in SV (and I am sure overseas as well – think of university alumni groups) who are very welcoming and enjoy having professionals from other cultures visit and join them in their activities and events.

 

So:

• Get on email lists of the organizations whose focus you are interested in.

• Go regularly, every week, to meet people again and again. This is a good way to have significant contact, which will lead to something meaningful over time.

• Force yourself to stay until you have made contact with at least 5 people that evening. This is hard initially, if you don’t know anyone, but will pay off greatly.

• Volunteer to help with event organization and planning. Just because you are Indian or British, doesn’t mean you can’t volunteer at a German, French or Israeli organization. Help is accepted from everyone.

• Enjoy it. Networking should be fun and can give you a good opportunity to do something that initially benefits others, but will ultimate come back to enrich your life.

 

Share This Post




Can GOOG-411/US Conquer Foreign Accents?


Saturday, January 3rd, 2009
Google in 1998
Image via Wikipedia

Can GOOG-411/US conquer foreign accents?

 

Imagine an Indian, Frenchman or Chinese looking to call a local US business number using GOOG-411. Needless to say, it can become a very frustrating.

If we think of a Chinese English speaker, who often doesn’t pronounce the consonants in the word or the endings, trying to get the number of, say, Whole Foods in Palo Alto, he/she would have a problem.

 

Palo Alto could sound like ‘Pao Au(t)o’ and Whole Foods would be ‘Ho Foo, Holl Fooooo’, or some variation and when I tried it this way, the voice on the phone told me to “go back”  and basically try again, every time.

 

GOOG-411 is a service from Google that lets you get business phone numbers through any phone – for free. However, with a few exceptions, it is the information service (which is probably free because it is training the application in understanding many different voices), which is geared toward people who speak US English.

 

As we all know not all English speakers sound the same. I think that Google still has a long way to go until they can fit their model to the way our multi-cultural group of people in Silicon Valley and around the globe speak English. Or maybe Google will develop a variation of its service according to the country and accent of the people it is trying to reach?

 

It did launch a service in Canada where: “according to Google engineers, the service has been tweaked to offer “Canadian English.” “We incorporated some ‘Canadianisms’ such as ‘eh,’ ‘Traw-na,’ ‘Cal-gry,’ and, of course, ‘aboot,’” a blog post said.

 

Apparently Google and Microsoft are spending millions to attract users whose native language is other than English, so Indian English is probably one of their targets.

Mr. Ram Prakash said in the NY Times that “ Western technology companies have misunderstood the linguistic landscape of India, where English is spoken proficiently by only about a tenth of the population and even many college-educated Indians prefer the contours of their native tongues for everyday speech.”

 

GOOG-411 will either have to test its service for many years to come capture all the voice, language and dialect variations or limit GOOG-411 to the mainly English-speaking people who sound American. In the meantime, we can all have fun with business names it does offer us when we don’t have the right US intonation – even the British are not exempt (see web site for examples). Your own examples?

 

Share This Post